Cancellation & Refund Policy

Last updated: 2026-10-05

Free before you pay.

Your Vastu score, grade, and full list of findings are free. You see exactly what the paid unlock adds (remedies, documented basis, action plan, PDF) before paying.

Digital goods, instant delivery.

A paid unlock is delivered instantly on-screen and by email. Because the complete product is delivered at the moment of purchase, unlocked reports are non-refundable — with one exception: if your report is materially wrong due to an error on our side (for example, our analysis misread facts you had correctly confirmed), we will correct it or refund it in full. Write to support@vastuverdict.com with your report link; we aim to reply within 3 business days.

House-Hunter Pass.

The Pass is a single payment at the price shown on the Pricing page and before you pay. It gives unlimited full reports and a comparison shortlist for the number of days shown there, counted from when it activates. It does not renew and you are not charged again. When it expires, full-report access through the Pass ends: reports you opened with it go back to the free view unless you unlock them separately, so download any PDFs you want to keep while it is active. An active Pass is not refunded automatically: we refund it in full if you were charged but it did not activate, or you were charged twice (see below); any other refund request is at our discretion. A refunded Pass ends immediately and signs you out. Deleting your Pass account does not refund an active Pass.

Consultant plan.

The Consultant plan is a monthly subscription at the price shown on the Pricing page, charged through Razorpay. It renews automatically each month until you cancel (for at most 60 monthly charges, after which you would subscribe again). If a renewal charge fails, report generation pauses until a charge succeeds. You can cancel from the Consultant dashboard; cancellation takes effect at the end of the current billing cycle, you keep access until then, and the current month is not refunded. Any refund of a subscription charge is at our discretion; refunding the latest charge pauses report generation. Trial reports are free and are never charged.

Purchases in our mobile apps.

Purchases made inside our iOS or Android app are billed by Apple or Google. Refunds for those purchases are handled by Apple or Google under their own policies; request them through the App Store or Google Play.

Failed or duplicate payments.

If money was debited but your report did not unlock within 30 minutes, or you were charged twice, email support@vastuverdict.com with the payment reference — we will verify and issue a full refund within 5–7 business days to the original payment method.

Wrong report purchased.

If you unlocked one report but intended another (same email, within 48 hours), write to us — we will refund that unlock in full (that report returns to the free view) so you can unlock the one you intended.

How to reach us.

support@vastuverdict.com. Support is by email only; we aim to reply within 3 business days. Refund status queries: include the Razorpay payment ID from your payment confirmation.